I strive to provide
the best possible service for my patients. However, sometimes you may feel that I have not met the high standarts I set for myself.
If you have any
complaint or concern about the service you are entitled to ask for an explanation.
Complaints are dealt
with in the first instance by Dr. Sharon Silberstein in conjunction with advice from the Independent Doctors Federation as well as from her indemnifier (Hiscox and Corvelia). The IDF will get
involved, should I not be able to resolve the issue. Should this not be sufficient, ISCAS (Independent Sector Complaints Advisory Service) will get involved.
In case of a
complaint, I will listen to your complaint or concern and respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice.
How to make your
Any concerns can be
raised initially directly during consultations or by phone. If your problem is not resolved in this way and you wish to make a complaint, please do so as soon as possible.
Please make your
complaint in writing to Dr. Sharon Silbertstein by emailing firstname.lastname@example.org.
Any complaint you
make, written or verbal, will be treated in strict confidence and have no effect upon the level of treatment and care that you receive.
If you would prefer a
family member, friend or advocate to make the complaint on your behalf, they may do so. However, whilst we can receive a complaint on your behalf, we cannot provide any medical information to a third
party without your written consent.
What happens next?
Your complaint will be
acknowledged within two working days of receiving it.
I aim to make a full
response to you within the next 20 working days. During that time an investigation will seek to find out what has happened and whether there is any action that can be taken to put things right.