Contact me on 07837111692
Contact me on 07837111692
The Breastfeeding Doctor Tongue Tie Specialist and Lactation Consultant Dr. Sharon Silberstein MD, IBCLC
The Breastfeeding Doctor Tongue Tie Specialist and Lactation Consultant      Dr. Sharon Silberstein MD, IBCLC

Patient Complaints Procedure

I strive to provide the best possible service for my patients. However, sometimes you may feel that I have not met the high standarts I set for myself.

If you have any complaint or concern about the service you are entitled to ask for an explanation.

Complaints are dealt with in the first instance by Dr. Sharon Silberstein in conjunction with advice from the Independent Doctors Federation as well as from her indemnifier (Hiscox and Corvelia). The IDF will get involved, should I not be able to resolve the issue. Should this not be sufficient, ISCAS (Independent Sector Complaints Advisory Service) will get involved.

In case of a complaint, I will listen to your complaint or concern and respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice.

How to make your complaint

Any concerns can be raised initially directly during consultations or by phone. If your problem is not resolved in this way and you wish to make a complaint, please do so as soon as possible.

Please make your complaint in writing to Dr. Sharon Silbertstein by emailing breastfeedingdoctor@gmail.com.

Any complaint you make, written or verbal, will be treated in strict confidence and have no effect upon the level of treatment and care that you receive.

If you would prefer a family member, friend or advocate to make the complaint on your behalf, they may do so. However, whilst we can receive a complaint on your behalf, we cannot provide any medical information to a third party without your written consent.

What happens next?

Your complaint will be acknowledged within two working days of receiving it.

I aim to make a full response to you within the next 20 working days. During that time an investigation will seek to find out what has happened and whether there is any action that can be taken to put things right.

Contact me

Dr. Sharon Silberstein 

Please phone 07421 223577 

You can also use the contact form

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